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New sign-up

Organisation
Contact
Where it’s at
Owner
Next step

New scenario

The customer they’ll be talking to. Add anything that makes it realistic: their job, how busy they are, what they care about.
The AI uses this to react like a real customer, and to check what was said against the facts when it grades.
How hard
How they practise
Assigned to
Only people with the Training permission are listed.

Add an agent

They’ll get an email with a link to set their own password. Nobody else ever sees it.
Access
Comma-separated. Tags decide which restricted chat channels someone can see. Unless you’re an admin, you can only give tags you have yourself.

New channel

Leave empty to let everyone with team chat in.

New project